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Escape Beauty & Spa Terms & Conditions

Please note when making a reservation you are accepting the terms and conditions of Escape Beauty Nails & Spa

ARRIVAL

Please arrive on time for your appointment .  Arriving late will reduce your treatment time as each

session will be finished exactly on time as a courtesy to the next client.

We understand that sometimes being late is outside of your control. We will

always do our best to accommodate late arrivals (within 10 minutes after your

appointment) by performing the most complete treatment possible in the time

remaining. Unfortunately, arriving 15 minutes after the scheduled time of your

appointment will result in full charges (equivalent deductions from gift vouchers)

even if we cannot perform all of your scheduled treatments.

DEPOSITS

All bookings require a 50% deposit to secure your appointment . This payment is non refundable but can be moved to an alternative day and time as long as we require the correct notice. 24 hours minimum is required for beauty/salon services and 48 hrs notice is required for double room bookings .  You can move all  bookings online from the manage my reservation tab on your booking email – this service is available up to 24 hours before your appointment. After this time any cancellations or requests to move will lose the original deposit and will require a new deposit to make a new booking.

CANCELLATIONS

made with less than the required notice (24 hrs beauty/48hrs double room bookings)  will lose the booking fee attached to the booking.  We will transfer any booking fees paid to a new date, if we receive your cancellation in time.

REFUND POLICY – PRODUCTS

All our products are sold as brand new and for personal use only. We cannot

give refunds on any products sold due to personal hygiene and health and safety

reasons. If there is a fault with the product we can return it to the manufacturer

for review.

REFUND POLICY – SERVICES

All our treatments are carried out by qualified therapists. If you have had a

treatment that you are unsatisfied with please contact us immediately. We do not

give refunds on any treatments but we will look into your concerns immediately.

Any Shellac/Gel nail repairs within 72 hours of application will be complimentary – after this period

there will be a £3 per nail charge for any repairs or replaced nails.

Deposits are  non refundable but can be moved to an alternative appointment on a different day providing we receive 24 hours notice for salon services/48 hours notice for double room bookings ( any booking with more than 1 guest)

NOISE AND MOBILE PHONES

Please respect all clients right to privacy and serenity. Please maintain

conversations at a considerate volume in all treatment areas. Mobile phones are

not permitted in the treatment rooms and must be kept silent or turned off when

you are in communal areas.

CHILDREN

For health and safety reasons and in order to maintain a peaceful, relaxing

environment, children are not permitted in the salon area. Unfortunately

we do not have the space to accommodate children waiting in our therapy rooms

and nail suite.

CLIENT CONSULTATION FORM & HEALTH CONDITIONS

All new clients will be requested to complete a New Client Consultation Form

before our therapists can perform any treatments. Failure to do so will result in us

refusing to perform your treatments.

Please advise us of any health conditions, allergies or injuries which could affect

your service when completing this form. It is your responsibility to let us know of

any changes in your circumstances before your treatment commences. We also

reserve the right to ask you to complete the Client Questionnaire every 6 months

so that we can update our records.

AGE RESTRICTIONS

You must be 16 or over to receive treatments. We

reserve the right to refuse performing treatments on any client under the age of

consent. Some of our treatments can be performed from the age of 12 but will

require parental consent forms to be filled in and an adult to be present during

treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

We regret that we cannot be responsible for any loss or damage of personal items

at Escape. We recommend that you leave any valuables at home.

GIFT VOUCHERS

Vouchers are non-refundable and may not be exchanged for cash in any

circumstances. Please remember to bring your voucher with you to pay for

your treatment. Failure to do this will result in you being required to pay by an

alternative method of payment.

No discount will be applied if a voucher is not produced. Vouchers are only valid

until the date specified on the voucher. After this date no exchange or refund for

out of date vouchers is possible. Vouchers are considered to be cash in terms of

security. Vouchers cannot be replaced if lost, stolen or damaged. Gift vouchers are

valid for 6 months. In the event of booking with your voucher late (very close to the expiry date)

and we have no availability left for treatments, we can only offer product sales as extending the voucher

is not possible.